Terms of service

Terms of Service

Last updated: November 13, 2026

Welcome to Loyka. These Terms of Service (“Terms”) govern your access to and use of our website and online store (the “Site”) and any purchase you make from us. In these Terms, “Loyka,” “we,” “us” and “our” mean the business that operates the Site, and “you” means the person visiting the Site or buying from us. By using the Site or placing an order, you agree to these Terms and to our Privacy Policy and Return & Refund Policy. If you do not agree, please do not use the Site.

1. Eligibility

You must be at least 18 years old, or the age of majority where you live, and able to form a binding contract to place an order. Our products are sold for delivery within the United States.

2. Our products and health disclaimer

Loyka products, including the Loyka Knee Strap, are general wellness and support products. They are not intended to diagnose, treat, cure or prevent any disease or medical condition, and they are not a substitute for professional medical advice, diagnosis or treatment.

  • Always talk to a doctor or other qualified healthcare professional about knee pain or any health concern before using our products, especially if you have a circulation condition, diabetes, nerve problems, skin conditions, or a recent injury or surgery.
  • Stop using the product and contact a healthcare professional if you feel increased pain, numbness, tingling, swelling, skin irritation or discoloration.
  • Do not ignore or delay medical advice because of anything on the Site or in our marketing.
  • Results vary from person to person. Descriptions, images and customer experiences on the Site and in our ads are not a promise or guarantee of any particular result.
  • Use the product only as described in the instructions and sizing information provided with it.

3. Product information and pricing

We try to describe and display our products as accurately as we can, but colors may look different on your screen, and we do not warrant that descriptions, pricing or other content on the Site are complete or error-free. All prices are in US dollars. We may change prices, products and promotions at any time without notice. If we find a pricing or listing error after you order, we may cancel the order and refund you in full.

4. Orders and payment

When you place an order, you are making an offer to buy. We may accept or decline any order, or limit quantities, for any reason, including suspected fraud, unavailable stock or pricing errors. We have not accepted your order until we send you an order confirmation or ship the item.

You agree to provide accurate and complete billing, shipping and contact information and to keep it up to date. Payments are processed by our payment providers. You confirm that you are authorized to use the payment method you submit and authorize us to charge it for the full order total, including product price, applicable taxes and any shipping charges. If a payment is declined or reversed, we may cancel or hold the order.

5. Promotions and offers

Promotions such as buy-one-get-one offers, bundles and discount codes are subject to the terms shown with the offer. Unless stated otherwise, they cannot be combined with other offers, have no cash value and may be changed or ended at any time. We may cancel orders that abuse or manipulate a promotion, such as through multiple accounts or automated purchases.

6. Shipping and delivery

We ship to addresses within the United States. Delivery estimates, currently 5 to 10 business days after your order ships, are estimates, not guarantees. Delays can happen because of carriers, weather, customs of other countries’ components, high order volume or events outside our control. We are not liable for delays once your order has been handed to the carrier. You are responsible for entering a correct, deliverable address. If a package is returned to us because of an incorrect or incomplete address, we may charge to reship it. Risk of loss passes to you when the carrier delivers the package to the address you provided. If your tracking shows delivered but you did not receive your package, contact us promptly so we can help investigate with the carrier.

7. Returns and refunds

Returns, refunds and our money-back guarantee are governed by our Return & Refund Policy, which is part of these Terms.

8. Taxes

You are responsible for all applicable sales, use and similar taxes on your purchase. We collect them at checkout where required.

9. Intellectual property

The Site and everything on it, including the Loyka name, logos, text, graphics, images, videos, product designs and software, belongs to us or our licensors and is protected by trademark, copyright and other laws. You may use the Site for your personal, non-commercial use only. You may not copy, reproduce, scrape, modify, distribute, sell or create derivative works from any part of the Site or our content without our prior written permission.

10. Your content and reviews

If you send us reviews, photos, videos, comments or other content (“Your Content”), you confirm that it is accurate, that you own it or have the right to share it, and that it does not break the law or anyone’s rights. You grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, edit, display and distribute Your Content, including your first name and any photo you provide, in connection with our business, marketing and advertising, and you agree that we may do so without payment to you. We may remove any content at any time.

11. Acceptable use

You agree not to:

  • Use the Site for anything unlawful, fraudulent or deceptive.
  • Interfere with or disrupt the Site, its servers or security features.
  • Use bots, scrapers or automated tools to access the Site or place orders.
  • Attempt to gain unauthorized access to the Site, other accounts or our systems.
  • Introduce viruses or other harmful code.
  • Post content that is unlawful, abusive, defamatory, infringing or misleading.
  • Resell our products without our written permission.

12. Third-party links and services

The Site may link to or integrate third-party websites and services, such as payment processors, shipping carriers and social media platforms. We do not control them and are not responsible for their content, policies or practices. Your use of them is at your own risk and subject to their terms.

13. Disclaimer of warranties

The Site and our products are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Site will be uninterrupted, secure or error-free, or that our products will meet your particular needs or produce any specific result. Some states do not allow certain warranty disclaimers, so some of this may not apply to you, and you may have other rights that vary by state.

14. Limitation of liability

To the fullest extent permitted by law, Loyka and its owners, officers, employees, contractors and partners will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data or goodwill, arising out of or related to your use of the Site or our products, even if we have been told such damages are possible. Our total liability for any claim relating to the Site or a purchase will not exceed the amount you paid us for the product that is the subject of the claim. Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by our negligence where the law does not allow it to be limited. Some states do not allow certain limitations, so some of this may not apply to you.

15. Indemnification

You agree to defend, indemnify and hold harmless Loyka and its owners, officers, employees and partners from any claims, losses, damages and expenses, including reasonable attorneys’ fees, arising from your breach of these Terms, your misuse of the Site or products contrary to instructions, Your Content, or your violation of any law or third party’s rights.

16. Governing law

These Terms and any dispute arising from them are governed by the laws of the State of Wyoming and applicable US federal law, without regard to conflict-of-law rules. This does not take away any consumer protection rights you have under the mandatory laws of the state where you live.

17. Dispute resolution and arbitration

Informal resolution first. Before starting any formal proceeding, you agree to contact us at support@loykamotion.com and give us 30 days to try to resolve the dispute informally.

Binding arbitration. If we cannot resolve it, you and Loyka agree that any dispute, claim or controversy arising out of or relating to these Terms, the Site or your purchase will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies. The arbitrator may award the same individual relief a court could. Arbitration will take place remotely or in a location reasonably convenient to you, and we will pay the arbitration fees we are required to pay under those rules.

No class actions. To the extent permitted by law, you and Loyka may bring claims against each other only individually, and not as a plaintiff or class member in any class, collective or representative proceeding.

Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@loykamotion.com with the subject line “Arbitration Opt-Out” and your name and order details. If you opt out, disputes will be handled in the state or federal courts located in Wyoming, and you consent to those courts’ jurisdiction.

18. Termination

We may suspend or end your access to the Site, and cancel any order, at any time and for any reason, including for violation of these Terms. Sections that by their nature should survive, including those on intellectual property, disclaimers, limitation of liability, indemnification and dispute resolution, will survive termination.

19. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on the Site with a new “Last updated” date and applies from then on. Orders you placed before a change are governed by the Terms in effect when you placed them. Your continued use of the Site after a change means you accept the updated Terms.

20. General

  • Entire agreement. These Terms, together with our Privacy Policy and Return & Refund Policy, are the entire agreement between you and us about the Site and supersede any earlier agreements.
  • Severability. If any part of these Terms is found unenforceable, the rest remains in effect.
  • No waiver. If we do not enforce a provision, that is not a waiver of it.
  • Assignment. You may not transfer your rights under these Terms. We may assign ours, including in a merger or sale of the business.
  • Force majeure. We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, carrier disruptions, strikes or government actions.
  • Electronic communications. You consent to receive notices from us electronically, including by email and by posting on the Site.

21. Contact

Questions about these Terms? Contact us:

Loyka
32 N Gould St.
Sheridan, WY 82801
support@loykamotion.com