Shipping policy
Shipping Policy
Last updated: November 13, 2026
Thank you for shopping with Loyka. This Shipping Policy explains where we ship, what shipping costs, how long delivery takes, and what happens if something goes wrong with your order. It is part of our Terms of Service.
1. Where we ship
We ship to all 50 US states. We do not currently ship outside the United States. Delivery to Alaska, Hawaii and APO/FPO addresses may take longer than the estimates below.
2. Shipping cost
Shipping costs are calculated at checkout and shown before you pay. The shipping amount you see at checkout is the amount you will be charged, plus any applicable sales tax. We do not add any shipping fees after you place your order. From time to time we may offer free or discounted shipping on certain orders or promotions. When we do, it will be shown in your cart and at checkout.
3. Order processing time
Orders are processed within 1 to 2 business days after payment is confirmed. Business days are Monday to Friday, excluding US public holidays. Orders placed on weekends or holidays are processed the next business day. During busy periods, such as sales and holidays, processing may take slightly longer.
4. Delivery time
Once your order ships, delivery typically takes 5 to 10 business days. These are estimates, not guarantees. Your delivery date may vary based on your location, the carrier and factors outside our control, such as weather, high carrier volume and local delays.
5. Tracking
Every order ships with tracking. When your order ships, we email you a confirmation with your tracking number and a link to follow your package. Tracking can take up to 48 hours after the shipping email to show movement. If you have not received a shipping email within 3 business days of ordering, please check your spam folder and then contact us.
6. Multiple items and multiple packages
If you order more than one item, including buy-one-get-one offers, your items may ship in separate packages and arrive on different days. This does not change the shipping amount you paid at checkout, and each package will have its own tracking number.
7. Correct shipping address
Please check your address carefully before placing your order. We are not responsible for orders delivered to an incorrect or incomplete address you provided. If you need to change your address, contact us as soon as possible. We can update it only if your order has not yet shipped. If a package is returned to us because of an incorrect address, we will contact you, and you may be charged to ship it again.
8. Delayed orders
If your order is taking longer than the estimate, first check your tracking link for the latest status. If your package has not arrived 15 business days after it shipped, contact us and we will look into it with the carrier.
9. Lost, stolen or damaged packages
- Tracking says delivered but you can’t find it: check around your property, with neighbors and with anyone in your household, and give it 24 to 48 hours, as carriers sometimes mark packages delivered early. If it still hasn’t turned up, contact us.
- Lost in transit or stolen: contact us and we will work with the carrier. Where the package is confirmed lost, we will send you a replacement or a full refund, including the shipping you paid.
- Arrived damaged or the wrong item: email us within 14 days of delivery with your order number and a photo of the package and the item. We will send a replacement or a full refund, including the shipping you paid.
For any shipping problem, please contact us within 30 days of your order’s estimated delivery date.
10. Customs, duties and taxes
Because we ship within the United States, you will not pay customs or import duties. Sales tax is applied at checkout where required.
11. Returns
For returns and refunds, including who pays for return shipping, please see our Return & Refund Policy.
12. Contact us
Questions about your shipment? Contact us:
Loyka
32 N Gould St.
Sheridan, WY 82801
support@loykamotion.com
Please include your order number in your message so we can help you faster.